B2B Customer Success Consultant - Software 5S & K3 Solutions

Join Pengiklan Anonim, a dynamic and innovative team dedicated to providing cutting-edge 5S & K3 software solutions for industries. As a B2B Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve operational excellence through our advanced software. Based in Cikarang Selatan, Jawa Barat, you will work closely with our clients to implement and optimize our solutions, driving efficiency and safety in their operations.

In this role, you will be responsible for understanding client needs, providing tailored support, and ensuring the success of our software implementation. You will leverage your expertise in customer success and industry knowledge to deliver exceptional service and build long-term relationships with our clients. With a competitive salary of Rp 6.000.000 per bulan, this is an exciting opportunity to grow your career in the B2B customer success space.

📋 Tanggung Jawab Pekerjaan

• Understand client needs and business objectives to provide tailored support and guidance.
• Implement and optimize our 5S & K3 software solutions to drive operational excellence.
• Provide ongoing training and support to ensure clients effectively use our software.
• Monitor client satisfaction and address any issues or concerns promptly.
• Collaborate with our sales and marketing teams to ensure seamless onboarding and client retention.
• Stay updated with industry trends and best practices in customer success and operational excellence.
• Conduct regular check-ins with clients to gather feedback and identify areas for improvement.
• Work closely with our technical support team to ensure smooth resolution of any technical issues.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in B2B customer success, client services, or a similar role.
• Proven track record of delivering exceptional customer service and driving client satisfaction.
• Strong understanding of industry-specific needs and trends in operational excellence and safety.
• Excellent communication and interpersonal skills to build and maintain strong client relationships.
• Proficiency in using customer relationship management (CRM) tools such as Salesforce or HubSpot.
• Ability to work independently and manage multiple client accounts simultaneously.
• Fluency in both written and spoken Indonesian and English is a plus.

🛠️ Keahlian

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